Help & Support — TellyPop

Getting started

How do I add my service?

Open TellyPop.
Tap Add your service.
Enter the server address, username and password that your provider gave you.

Only add a service that you have got from a provider and are authorised to use. Your details are stored only on your device.

Where do I get channels?

From your own TV provider. TellyPop is a player only — it doesn’t sell or include channels, playlists or a TV service.

If you’d like to try the player first, use the built-in demo, which plays publicly available sample test video.

Can I try TellyPop with a demo service?

Yes. Tap Add your service and enter:

Server address: https://tellypop.acefina.com/demo
Username: demo
Password: tellypop

The demo service contains only public test streams and Creative Commons films: Big Buck Bunny, Elephants Dream and Tears of Steel © Blender Foundation (CC BY), with test streams from Apple, Akamai and Mux. Video comes directly from those public hosts.

How do I set up a TV?

Install TellyPop on your Android TV or Google TV and open it.
Choose Set up a TV to pair it with your phone. The TV shows a QR code and an 8-digit code.
In TellyPop on your phone, scan the QR code with the camera, or enter the 8-digit code.

Your phone encrypts your service details before sending them to the TV. A pairing session lasts no more than 5 minutes, so if it runs out, just start again.

Fixing problems

Check the server address carefully, including the port number if your provider gave you one — for example :8080 at the end, as in http://tv.example.com:8080.
Check your username and password with your provider. Look out for extra spaces and capital letters.
Check that your subscription with your provider is still active.

If it still won’t sign in, your provider can confirm whether the details are correct.

A channel won’t play or keeps buffering

This is often caused by the provider’s stream or by your provider’s connection limit.

Try another channel. If other channels play, the problem is probably with that channel’s stream.
Make sure no other device — such as another TV or phone — is using your only connection.
Split screen plays two streams at once, so it needs two available connections from your provider.
If many channels won’t play, contact your provider.

Purchases

How do I restore my purchase?

Go to Account and help → Restore purchases. Make sure you are signed in with the same Apple ID or Google account that you used to buy TellyPop.

A lifetime purchase stays with the store account you bought it on. It does not transfer between Apple and Google.

How do I cancel my subscription?

iPhone or iPad (Apple): open Settings → your name → Subscriptions, then choose TellyPop.
Android (Google Play): open Play Store → Payments & subscriptions → Subscriptions, then choose TellyPop. In the Play Store, tap your profile picture to find Payments & subscriptions.

To avoid being charged for the next period, cancel at least 24 hours before your current period ends. Deleting the app does not cancel a subscription.

Can I get a refund?

Refunds are handled by Apple or Google under their own refund policies:

Apple: request a refund at reportaproblem.apple.com.
Google Play: see Google Play’s refund help.

Your data

How do I delete my data?

In TellyPop, use Sign out and forget service to delete your saved sign-in from your device.
On Android, uninstalling TellyPop removes its data. On iPhone and iPad, iOS can keep saved sign-ins in the Keychain after the app is deleted, so use Sign out and forget service first.
For questions about your purchase record, or to ask us to delete the anonymous purchase record kept by our subscription service, email support@acefina.com. Your purchase history with Apple or Google is held by them.